The ability to interact effectively with customers may be the critical difference between success or failure in our work life. Effective customer service begins with an accurate perception of our own work behavioral style.
It is essential to understand that every employee is involved in customer service. Everyone in every organization is a customer of some kind.
What all customers want is added-value and there are only two ways to give added-value. One, give the customer more than they think they are paying for or, two, do not charge them as much for what they are getting.
SMT Program presents Customer Service training program which discusses the following outlines:
No comments:
Post a Comment